Telephone skills are one of the things students are likely to need most frequently when working internationally, but they’re also among those they’re likely to find most challenging. Many students are filled with fear when they see that someone is calling them from an international number and often it’s not that they don’t know the right words or phrases to use, although this is definitely an issue for some, but rather that they are intimidated by having to communicate with someone they can’t see face to face and who they may not be able to hear very well. It is, therefore, important that we show our students how to deal with difficulties on the phones and give them practice which is as authentic as it can be.